Shipping policy

At Tools Torque, we strive to provide a fast, reliable, and smooth shipping experience for all our customers. Please review our shipping terms and delivery details below.

1. Shipping Cost

FREE Shipping on All Orders: We offer 100% free shipping on all orders within the United States, with no minimum order value required.

2. Order Processing & Delivery Time

• Order processing time: Orders are processed and dispatched within 1 to 2 business days (Monday to Friday, excluding weekends and US federal holidays).
• Estimated delivery time: Once your order is processed and payment is confirmed, your package will be delivered within 5 to 8 business days.
• Total estimated delivery: 5 to 8 business days from payment confirmation.

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number and a link to track your package in real time.

4. Shipping Carriers

To ensure safe and timely delivery of tools and equipment, we work with trusted US carriers, including:

• USPS
• UPS
• FedEx

5. Address Accuracy & Changes

Please make sure your shipping address (including apartment/suite number and ZIP code) is complete and correct before placing your order.

If you need to update or correct your shipping details, contact us at toolstorque01@gmail.com within 12 hours of placing your order. Once an order has shipped, we are unable to change the delivery address.

6. Sales Tax

All prices are shown in US Dollars (USD). Applicable state and local sales tax, where required, is calculated and shown at checkout.

7. Delayed or Lost Packages

While we make every effort to deliver your items within 5 to 8 business days, delays can occasionally happen due to carrier issues, weather, or peak seasons.

If your order has not arrived within 10 business days of payment confirmation:

• Check your tracking link for the latest carrier update.
• Contact our support team at toolstorque01@gmail.com with your order number, and we will resolve the issue promptly.

8. Contact Information

If you have any questions about your delivery or order status, please contact us:

Store Name: Tools Torque
Company Name: UNION EMPORIUM LTD
Business Address: Flat B, 40 Noel Street, Nottingham, England, NG7 6AW, United Kingdom
Email: toolstorque01@gmail.com
Phone: +44 7401 473711