Refund policy

At Tools Torque, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

This policy outlines the guidelines and procedures for returns, refunds, and exchanges for orders placed on Tools Torque (operated by UNION EMPORIUM LTD).

1. 30-Day Return Guarantee

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

• The item must be in the same condition that you received it: unused, unworn, and undamaged.
• The item must be in its original packaging, including all accessories, manuals, and tags.
• You must provide a valid proof of purchase (order number, sales receipt, or invoice).

Note: Items returned in used condition, missing parts, or without original packaging may be subject to a partial refund or may be rejected.

2. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged in transit, or if you received the wrong item:

• Contact us within 48 hours of delivery at toolstorque01@gmail.com.
• Provide your order number along with clear photos or videos showing the damage or defect.
• Once verified, we will arrange a free replacement or issue a full refund at no extra cost to you.

3. How to Start a Return

1. Contact us: Email toolstorque01@gmail.com with your order number and the reason for the return.
2. Approval & instructions: Once your return request is approved, our team will send you the return shipping address and instructions.
3. Ship the package: Pack the item securely in its original packaging and send it back using a trackable shipping service (such as USPS, UPS, or FedEx).

Important: Please do not send items back to us without requesting a return first. Unapproved returns will not be accepted.

4. Return Shipping Costs

• Defective, damaged, or incorrect items: Tools Torque will cover all return shipping costs.
• Change of mind / standard returns: If you are returning an item because you changed your mind, ordered the wrong model, or no longer need the product, you are responsible for paying the return shipping costs.

We strongly recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.

5. Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected.

• Approved refunds: If approved, your refund will be issued to your original payment method within 5 to 10 business days.
• Late or missing refunds: If you haven't received your refund yet, first check your bank account, then contact your credit card company or bank, as processing times can vary. If you have done this and still have not received your refund, contact us at toolstorque01@gmail.com.

6. Non-Returnable Items

The following items cannot be returned:

• Products that show clear signs of misuse, heavy wear, or intentional damage.
• Items purchased during clearance or final sale events (unless defective).
• Gift cards or downloadable digital content.

7. Contact Information

If you have any questions about our Return & Refund Policy, please contact us:

Store Name: Tools Torque
Company Name: UNION EMPORIUM LTD
Business Address: Flat B, 40 Noel Street, Nottingham, England, NG7 6AW, United Kingdom
Email: toolstorque01@gmail.com
Phone: +44 7401 473711